Ostler Dental
Call and billing agents
5.2 mo
to pay back
Answers, books and handles billing questions. Anything over $200 still goes to a person.
9 weeks
to go live
89%
handled with nobody
22 clinics
Client size
Healthcare
Industry
The challenge
22 clinics shared one front desk line. Patients waited on hold, calls after 6 pm went to voicemail, and billing questions pulled staff away from the patients in front of them.
What we built
A call agent books and reschedules directly in the practice calendar, and a billing agent answers balance and plan questions. Anything over $200, and anything clinical, goes to a person with a full summary.
What happened
4,800 calls a month now get answered, day and night. Only 11% are passed to a person, 42 errors were caught before a patient saw them, and it paid back in 5.2 months.
4,800
calls a month
9 weeks
to go live
11%
passed to a person
42
errors caught
From the log
Cancel plan
Transferred
Tue 10:30
Booked
Wrong clinic
Caught
Ruth Hale
Clinic manager
