01

House rules

Data and security

01

House rules

Where your data goes,
and who can touch it.

Agents run inside your own accounts, under limits you set. This page shows what they can see, who can see them, and how every result is counted.

Close view of a robot gripper

Fig. 08 / Tool head, unit 07

02 / The house rules

It answers to you.

Your data stays yours

Agents run inside your own accounts. Nothing you share trains a model.

You set the limits

Decide what an agent may do alone. Everything above that waits for a person.

Every action is logged

Who approved what, when, and what the agent saw. Yours to read and export.

Named standards

GDPR-ready data handling, vendors with SOC 2 reports, and your NDA and DPA signed first.

03

Who sees what

Sample data map

03

Who sees what

Every field
has an owner.

What

Where it lives

Who can see it

Kept for

Your documents

Your documents

Where it lives

Where it lives

Your own accounts

Your own accounts

Who can see it

Who can see it

The agent and people you name

The agent and people you name

Kept for

Kept for

As your contract says

As your contract says

Customer records

Customer records

Where it lives

Where it lives

Your systems, never copied

Your systems, never copied

Who can see it

Who can see it

The agent, one task at a time

The agent, one task at a time

Kept for

Kept for

Not stored by us

Not stored by us

Prompts and outputs

Prompts and outputs

Where it lives

Where it lives

Your cloud region

Your cloud region

Who can see it

Who can see it

Your team and our delivery lead

Your team and our delivery lead

Kept for

Kept for

12 months

12 months

Logs and approvals

Logs and approvals

Where it lives

Where it lives

Your log store

Your log store

Who can see it

Who can see it

Your team and your auditors

Your team and your auditors

Kept for

Kept for

As long as you choose

As long as you choose

Sent to the model

Sent to the model

Where it lives

Where it lives

One request at a time

One request at a time

Who can see it

Who can see it

Nobody. It trains nothing

Nobody. It trains nothing

Kept for

Kept for

Zero retention where offered

Zero retention where offered

04OnboardingWeek 1 to week 6

From first day to full shift, in six weeks.

Accuracy on your own work
62%81%93%97%
Week 1

Audit

We map your work, cost the top five jobs and show which ones pay back.

$2,400
Weeks 2 to 3

Train

We connect your tools and teach the agent your rules, documents and limits.

Your data, your accounts
Weeks 4 to 5

Trial shift

It works next to your team. Nothing goes out without a person approving it.

Every step logged
Week 6

Go live

Limits are set, your team is trained, and you get the full log and handover.

Monthly review

05

How results are measured

4 numbers

05

How results are measured

01

01

Hours back

Time your team no longer spends on the job, timed before and after on the same work.

02

02

Handled with nobody

Tasks the agent finished with no person changing anything. Anything a person touched doesn’t count.

03

03

Errors caught

Mistakes the agent or its checks found before a customer or a ledger saw them.

04

04

Payback

The build fee divided by what you keep each month after review time, fixes and running costs.

06

Standards

In writing

06

Standards

01

01

GDPR-ready handling

Data stays in the region you choose. Requests to see or delete personal data are handled within 30 days.

02

02

Vendors with SOC 2 reports

Every vendor in the chain is named in your agreement, and we share their reports on request.

03

03

NDA and DPA first

Both are signed before we see anything. Bring your own or use ours.

04

04

A clean exit

Leave whenever you like. You keep the logs, prompts and run book, and we delete our copies.

07

Before you hire

Fair questions

07

Before you hire

Fair questions.

Tomas Reid

Tomas Reid

replies the same day

We say so in the audit, before there is a build to sell you. About one in five audits ends with a recommendation not to build.

Checks catch most errors before they go out, and every error is logged and counted in your payback. Anything uncertain or over your limit waits for a person.

It stays in your accounts. We use providers that don't train on your data, and we sign your NDA and DPA before we start.

Usually yes. If it has an API, we can connect it. The audit lists what connects and what doesn't.

Four to six weeks for a first agent, including a trial shift next to your team.

You can, and the audit plan is yours to use. Most teams hire us because the hard part is the checks, approvals and upkeep.

08 / Your turn

Your next hire can start in six weeks.

Tomas Reid

Tomas Reid

replies the same day

Unit 07, general arrangementReach 1.4 mYours from week one

08 / Your turn

Your next hire can start in six weeks.

Tomas Reid

Tomas Reid

replies the same day

Unit 07, general arrangementReach 1.4 mYours from week one

08 / Your turn

Your next hire can start in six weeks.

Tomas Reid

Tomas Reid

replies the same day

Unit 07, general arrangementReach 1.4 mYours from week one

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