Marlow Tools
Back-office agent
6.1 mo
to pay back
Orders typed into the ERP and checked line by line. Anything over $2,500 still goes to a person.
8 weeks
to go live
91%
handled with nobody
200 people
Client size
Wholesale
Industry
The challenge
Orders arrived as PDFs, emails and phone notes, and four people typed them into the ERP. At 3,300 orders a month, one wrong part number meant a return, a refund and an annoyed customer.
What we built
The agent reads every order in any layout, checks each line against the catalog and types it in. If a part number doesn’t match or an order is over $2,500, it stops and shows a person why.
What happened
91% of orders go through with nobody, 26 errors were caught before shipping, and the four clerks moved to customer work. It paid back in 6.1 months.
3,300
orders a month
8 weeks
to go live
91%
need nobody
26
errors caught
From the log
$940
Posted
$3,180
Approved
Wrong SKU
Caught
Priya Nair
Head of operations
